Delete your GetElectric.NG account

GetElectric.NG ("GetElectric", "we", "us") respects your right to control your personal data. This page explains how to request deletion of your account and what happens to your data when you do.

How to request account deletion

To request that your GetElectric.NG account and associated personal data be deleted, follow these steps:

1. Use the email address registered on your GetElectric.NG account so we can verify your identity.
2. Send an email to email with the subject line: Account deletion request — GetElectric.NG.
3. In your message, include:
   • Your full name as registered on the account
   • Your registered email address
   • Your registered phone number
   • An optional reason for deletion
4. We will reply to confirm receipt and may ask for additional verification if needed.
5. Once verified, we will process your deletion request within 30 business days.

What we delete

When your deletion request is approved and processed, we delete or anonymize the following data associated with your GetElectric.NG account:

• Profile information (name, email, phone number, address)
• Account credentials and authentication tokens
• Saved meters and payment cards
• Scheduled electricity purchases
• In-app notifications and device registration records
• Referral linkage tied to your account
• Support tickets and messages linked to your account
• Other personal data stored solely to operate your account

What we may keep

Some information may be retained after account deletion where required for legal, regulatory, accounting, fraud prevention, or dispute resolution purposes. This may include:

• Electricity purchase and payment transaction records (amount, date, token reference, distribution company, and payment status)
• Records needed to comply with applicable laws and regulations
• Aggregated or anonymized analytics that cannot identify you
• Information we are legally required to retain or that is necessary to resolve disputes or enforce our terms

Retention period

Personal account data covered under "What we delete" is removed when your deletion request is processed. Transaction and audit records we retain for compliance and fraud prevention may be kept for up to 7 years, after which they are deleted or further anonymized unless a longer period is required by law.

Questions or help

For account deletion requests or privacy questions, email email. For general support, visit our contact page or email email.

See also our Privacy Policy for more on how we handle personal data.